Frequently Asked Questions

Master Plumbers Heating and Cooling FAQs

What are the most common household plumbing problems?

Your home’s plumbing is a rather complicated system, and a lot can go wrong. The most common plumbing issues include dripping faucets, slow draining sinks, clogged bath or shower drains, clogged or running toilets, faulty water heaters, low water pressure, and jammed garbage disposals. The good news is that most of these issues do not constitute an emergency and can be easily remedied by the professional plumbers at Master Plumbers Heating and Cooling.

What is hydro jetting?

Hydro jetting is a professional drain cleaning method that can also be used to clean clogged sewer lines. Hydro jetting uses high water pressure to remove blockages that are otherwise difficult to eliminate.

When should I repair or replace a drain or sewer line?

Sometimes your drain or sewer line can be repaired, and other times it will require replacement. If your line cannot be cleaned or if there is extensive root infiltration, the line will need to be replaced. Some homeowners will replace their sewer line after dealing with one or two clogs, while others will spend thousands of dollars in repairs before finally replacing their lines.

What causes residue and stains in a bathtub?

Acid water and low pH levels can result in rusty green or blue stains in your bathtub. These issues are caused by high amounts of carbon dioxide in your water supply.

How do I fix a clogged garbage disposal?

To fix a clogged garbage disposal, turn off the disposal. Next, insert an appropriately sized Allen or hex wrench into the hole of the disposal motor and rotate it back and forth to attempt to dislodge the obstruction. If that doesn’t work or you aren’t up to the task, just give us a call.

Do economy settings on our appliances save us money?

It gets tricky determining if economy settings on appliances will save you money. Sometimes these settings extend the lifespan of your appliances and save you money. However, if you don’t get the performance you want, you may spend more money by having to run two cycles instead of one.

Why do I have such low water pressure in my home?

Having low water pressure or low water volume may be the result of low street pressure being provided to your home, using a well without enough water, or having old pipes. Some ways to increase water pressure include installing booster pipes, fixing your well, or replacing your pipes.

What are the signs of a gas leak?

When you experience any signs of a gas leak, take immediate action and evacuate. The most common signs of a gas leak include:

• A rotten egg smell.
• Hissing sounds.
• An unusually high gas bill.
• Unexplained health issues.

What appliances can a natural gas line power?

A natural gas line can power many devices in your home. The most common gas appliances include stoves, clothes dryers, outdoor grills, and furnaces.

What is the best temperature setting for a water heater?

The EPA recommends 120 degrees for your water heater setting. Most people find 120 to 130 degrees the most comfortable setting.

Why do I run out of hot water?

If you run out of hot water quickly, your water heater may be in need of repairs. Sometimes the lower heating element fails, while you may have a broken dip tube other times.

How often should I replace my air filters?

For optimum efficiency and filtration, we advise that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

What maintenance should I do on my air conditioner?

The most important maintenance you can do is to change your filters regularly. Ground-mounted outdoor units should be kept away from debris, clutter, weeds, or landscaping that can grow too close and reduce the airflow to the unit. Also, keep pets away from the unit because pet urine can cause expensive damage. Use caution with a weed trimmer around the unit to prevent damaging control wiring. Any additional maintenance should only be performed by qualified personnel.

Does a new furnace add value to my home?

A new furnace will definitely add value to your new home! If you have plans to sell your home in the future a new furnace replacement will give future home buyers peace of mind knowing it’s new & will not need to be replaced for quite some time, meaning less money they need to plan on spending. A new high efficiency furnace will bring even more value to your home as home buyers will not only have peace in knowing they don’t need to replace their furnace, but also they will actually be saving money every month on their monthly utility bills!

Why is water leaking from my AC unit?

This can mean that the condensate drain on the air conditioning system is clogged, allowing water to back up and spill out of the drain pan. A stiff wire may dislodge the clog if you can access the drain. Otherwise, call Master Plumbers Heating and Cooling in Greensboro, Winston Salem, High Point and triad area for help.

Is a high efficiency HVAC system worth it?

If you plan to reside in your home for 5 years or longer, a High Efficiency HVAC System is definitely worth it! The savings you will see on your monthly utility bills will be much lower because the efficiency is much higher. If you are not looking to stay in your home, or have plans to move going with a high efficient HVAC system still has its benefits as it can be a great selling feature to future home buyers & can increase the overall value of your home.

What’s the difference between an air cleaner and an air purifier?

Air cleaners filter certain particles and irritants out of the air, while air purifiers sanitize the air via negative ions, heat, ozone, or UV light. Air purifiers are typically less expensive to operate than air cleaners.

How do I prepare my furnace for winter?

Annual maintenance is the best way to prepare your heating system for the winter. Getting a furnace tune up by a professional, licensed HVAC Contractor like Master Plumbers Heating & Cooling is the best way to achieve this. Make sure to program your thermostat on a set schedule so you are not wasting energy & money, while keeping your home at a comfortable temperature setting. Be sure to change your filters regularly too as this can clog up with dirt & debris causing your furnace to fail. Being proactive & performing these items is a great way to ensure your furnace is operating to it’s fullest potential.